Customer Support



Commitment to customer success begins with a strong service and support culture.


When you work with L-1 Identity Solutions, you not only get superior technology, solutions and services, you get personalized support from each of our division support centers to help ensure efficient implementation and down-the-line success.

To locate the correct division support center, select from the list below.

Division Product/Service Covered
Viisage (Secure Credentialing Division) Support Center Automated Document Authentication Systems:
iA-thenticate®
ID-GUARD®
ID-SUITE™

Automated Knowledge Testing Systems:
AutoTest™
RoadTest™
Drivers License Solutions

Law Enforcement Mugshot System:
FaceEXPLORER®
MIS™
Identix (Biometrics Division) Support Center Identix Automated Software License Delivery
PriceBook (Identix Employees Only)
Identix Timesheet
TouchPrint™ Live Scan Systems
ABIS® System
BioEngine® SDK
DFR® and BioTouch® Single Finger Readers
FaceIt® SDK
BioLogon® Software
IBIS Mobile Identification
Securimetrics (Biometrics Division) Support Center Iris Technology
PIER™ 2.4
PIER™-T
HIIDE™ Series 4
ComnetiX (Enrollment Services Division) Support Center IntelliJail
IntelliLink™
IntelliServ™, OIS (Open Image Server)
IntelliBook, IntelliScreen
CAPS (Civil Applicant Processing System)
RICI (Repository for Integrated Criminalistic Imaging)
ACIIS (Automated Criminal Intelligence Information System)
Eagle Advantage
Eagle Mobile
IBT (Enrollment Services Division) Support Center Fingerprinting Services
IFSC (International Fingerprinting Services Canada)
Bioscrypt (Enterprise Access Division) Support Center Bioscrypt V-Station™ Fingerprint Reader
Bioscrypt V-Smart™ Fingerprint Reader
Bioscrypt V-Pass FX™ Fingerprint Reader
Bioscrypt V-Prox™ Fingerprint Reader
Bioscrypt PIV-Station™ Fingerprint Reader
3D FastPass™ Face Reader
3D EnrolCam™
3Di Admin Manager™
Bioscrypt MV1210 OEM Module
Bioscrypt MV1250 OEM Module