Technical Support: Support Program Packages
| Program Features | Per Incident | Standard |
| Supported Products | Fingerprint Readers, OEM Modules | Fingerprint Readers, 3D Face Readers, OEM Modules |
| Incident Resolution | Single | Unlimited |
| Supported Technical Contacts | 1 | Unlimited |
| Prioritized Case Response | 1 Business Day | 1 Business Day |
| Hours of Coverage | Core Business Hours | Core Business Hours |
| Access to Support Consultants | Yes | Yes |
PRODUCT SUPPORT AGREEMENT
PSA Program Overview
L-1 Enterprise Access Solutions are an integral part of your day-to-day business operations, and we are committed to providing you with world-class technical support designed to meet your needs. Whether you are a security manager dealing with biometric credentialing compliance, an installer selecting the right communication network to complete a project or a distributor looking to support downstream resellers, we can provide you with the timely expertise you need to succeed. Choose from two support programs.
Per Incident
If you require case by case assistance, our per-incident program gives you access to our expertise for both hardware and software support. Our trained staff can help you with biometric credential management, software walkthroughs or hardware troubleshooting.
Standard
The Standard plan enables you to better manage support costs and receive unlimited access to the division’s consultants. Receive support for advanced deployment issues, network configurations, credential management or software updates with this annual program.
For additional information, visit the following link:
- PSA Supported Products (PDF)
- Credit Card Processing Form (PDF)
Resource Library
Learn more about biometric trends from our growing list of resources covering:
- Airport Security
- HSPD-12
- Biometric Innovations and more
Bioscrypt is now
L-1 Enterprise Access Solutions
Solutions Bank
Learn more about biometric solutions including Case Studies, Videos, Demonstrations and more.
- 3D Face Recognition
- Fingerprint Sensor
- Interoperability