Secure Credentialing Customer Service
Product Support
A list of guides and manuals is available for download below. Please contact customer support team at viisage.support@l1id.com This email address is being protected from spam bots, you need Javascript enabled to view it to receive a password.
| Products | Documentation |
| iA-thenticate® and BorderGuard® | Using iA-Examiner 4.1 iA-thenticate® Administrator’s Guide 4.1 iA-thenticate® 4.1 Release Notes |
| iA-Passport® | iA-Passport® Database Reference 3.9 |
| iA-License | iA-License Database Reference 3.5.6 |
| Text-Watch® List | Creating a Text-Watch® List for iA-thenticate® 4.1 |
North and South America, Asia-Pacific
Hours of Operation:
Monday – Friday: 8:30AM – 5:30PM (EST)
+01 978 932-2222 (USA) or +01 800 266-5074
+01 888 417-2239 (USA) (AutoTest™ product only)
viisage.support@l1id.com
Europe, Middle East, Africa
Hours of Operation:
Monday – Thursday: 8:00AM – 6:00PM,
Friday: 8:00AM- 2:00PM (CET)
+49 234 9787-30 (Germany)