Viisage Customer Service
From North and South America, and Asia-Pacific, please contact us at:
- Phone: +01 978 932-2222 (USA)
- Phone: +01 888 417-2239 (USA) (AutoTest™ product only)
- E-mail: viisage.support@l1id.com
Hours of Operation: Monday – Friday: 8:30AM – 5:30PM U.S. Eastern Time
From Europe, Middle East, and Africa, please contact us at:
- Phone: +49 234 9787-30 (Germany)
- E-mail: support-emea@l1id.com
Hours of Operation: Monday – Thursday: 8:00AM – 6:00PM, Friday: 8:00AM- 2:00PM Central European Time
Product Support
A list of guides and manuals is available for download below. Please contact customer support team at viisage.support@l1id.com This email address is being protected from spam bots, you need Javascript enabled to view it to receive a password.
| Products | Documentation |
| iA-thenticate® and BorderGuard® | Using iA-Examiner 4.1 iA-thenticate® Administrator’s Guide 4.1 iA-thenticate® 4.1 Release Notes |
| iA-Passport® | iA-Passport® Database Reference 3.9 |
| iA-License | iA-License Database Reference 3.5.6 |
| Text-Watch® List | Creating a Text-Watch® List for iA-thenticate® 4.1 |